1. Purpose
This policy outlines the guidelines and procedures for filing and processing refunds for MCS-150 (Motor Carrier Identification Report) services provided by DOT Filing and Compliance. We are committed to ensuring customer satisfaction and resolving refund requests in a fair and efficient manner.
2. Eligibility
Refund requests for MCS-150 services will be considered under the following conditions:
a. Payment Error: In the event of a payment error, such as duplicate charges or overcharges, refunds will be issued promptly upon verification.
b. Service Not Provided: If we fail to provide the MCS-150 service as described and advertised, we will issue a full refund.
c. Customer Initiated Cancellation: Refunds for customer-initiated cancellations will be subject to the terms and conditions specified during the purchase, and a processing fee may apply.
3. Refund Request Procedure
Customers seeking a refund for MCS-150 services should follow these steps:
a. Contact Customer Support: Submit a refund request by contacting our customer support team through [email protected].
b. Provide Information: When requesting a refund, please provide the following information:
– Customer Name
– Order Number
– Reason for Refund Request
– Supporting Documentation (if applicable)
c. Verification: Our team will review your request and may request additional information or documentation to verify eligibility.
d. Refund Processing: If your refund request is approved, we will initiate the refund process promptly. The refund will be issued using the original payment method.
4. Processing Time
Refund processing times may vary based on the payment method and circumstances of the refund. Typically, refunds will be processed within 1 business day after approval.
5. Refund Denials
Refund requests may be denied under the following circumstances:
a. Failure to meet eligibility criteria outlined in this policy.
b. Providing false or incomplete information.
c. Violation of the terms and conditions agreed upon during purchase.
d. Refund requests submitted beyond 2 business days after the service was provided.
6. Contact Information
If you have any questions or need assistance regarding refund requests, please contact our customer support team at [email protected].
7. Policy Updates
MCS_150 reserves the right to update and modify this refund policy at any time without prior notice. Please refer to our website or contact customer support for the most up-to-date policy information.
This MCS-150 refund policy should be made available to your customers through your website and provided to them during the purchase process to ensure transparency and clear communication. Additionally, it’s important to train your customer support team to handle refund requests consistently and professionally.
